Fabricalab has implemented the enterprise level projects of INFORM CRM (formerly SALESLOGIX), world leader in CRM solutions.

Infor CRM offers a complete view of the customer

Infor Customer Relationship Management (CRM) software provides a view of every point of contact with customers in sales, marketing, customer support and support teams. Profound customer profiles and sales productivity tools can help users identify opportunities to maximize the impact of each interaction and optimize sales activities. Drive accurate predictions, make informed decisions and effectively manage the team and territory with a robust selection of analytics, sales management tools and proactive alerts.

Infor CRM is a cloud-based application that includes sales, customer support, marketing analysis and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other Infor’s Customer Experience Suite products, and more. Manage the entire customer life cycle in a single environment, capitalize on future sales opportunities and offer an exceptional customer experience.

  • Maximize customer interactions
  • Rich customer profiles created through internal and external sources
  • Integration with business management, desktop productivity, e-marketing and social media tools
  • Application of Sales Intelligence that puts customer data at work
  • Increase sales team productivity
  • Easily identifiable opportunities and streamlined sales activities
  • Proactive alerts to drive accurate predictions
  • Sales management tools to effectively manage teams and territories
  • Get a complete view of customers
  • Integration of the back office with multiple ERP systems
  • Corporate visibility in a single management and modeling environment
  • Unified platform deeply integrated for social, mobile and cloud
  • Bring data to life with Birst’s integrated analysis
  • Reports, dashboards and analyzes provide better visibility into the sales process
  • Access in real time to operational and sales data
  • Automation of manual processes

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